GENERAL CONDITIONS

Overview

We, AlfaMeli Deliveries Sdn Bhd (“the Company”) and we own and operate this website (“Site”) and mobile application (“App”). Please read these Terms of Use carefully before using the Site and App (“the Platform”). The following terminology applies to these Terms and Conditions and any or all Agreements whereby “Clients”, “You” and “Your” refers to you, the person accessing this website and mobile application and accepting the Company’s terms and conditions. Further, “The company”, “Ourselves”, “We” and “Us” refers to our company. “Parties”, “Party”, or “Us”, refers to both the client and ourselves, or the client or ourselves. “Merchant” and “Participating Merchants” refers to the listed merchants and stores in the Platform with which you may purchase their products from.

All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the client in the most appropriate manner, whether by formal meetings of a fixed duration, or any other means, for the express purpose of meeting the client’s needs in respect of provision of the company’s stated services/products, in accordance with and subject to the prevailing Malaysian Law. Any use of the above terminology or other words in the singular, plural, capitalization and/or/ he/she/ or they, as taken as interchangeable and therefore as referring to same.

Any new features or tools which are added to the current store shall also be subject to the Terms of Use. You can review the most current version of the Terms of Use at any time on this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Use by posting updates and/or changes to the Platform. It is your sole responsibility to check these Terms of Use regularly for changes. If the amended Terms of Use is disagreed, please be advised that using our Site, App, Services and/or Content and your continued use of or access to our Site, App, Services and/or Content following the posting of any amended Terms of Use constitutes acceptance of those Terms of Use and you are to be bound by such amendment.

There is no warranty that the materials on the Site are appropriate or available for use in locations outside Malaysia and accessing the Platform from territories where its contents are illegal or unlawful is prohibited. If you choose to access the Site and App from elsewhere, you do so on your own initiative and are responsible for compliance with local laws.

Acceptance of Terms

This Agreement contains the complete terms and conditions that apply to your participation in the Platform. If you wish to use the Platform including its tools and services please read these terms of use carefully. By accessing the Platform or using any part of the site or any content or services hereof, you agree to become bound by these terms and conditions.

By visiting the Platform, registering an account with us, providing us with your details which includes but not limited to email address, purchasing something from us and/or using our Services, you agree to be bound by the following terms and conditions (“Terms of Use”, “Terms”), including those additional terms and conditions and policies referenced herein. These Terms of Use apply to all users of the Platform, including without limitation to users who are browsers, vendors, customers, merchants, and/ or contributors of content. Each time you use the Platform, you reaffirm your acceptance of the then-current Terms of Use and thus be bound by the then-current Terms of Use.
The Company may change these Terms of Use at any time and in its sole discretion. The modified Terms of Use will be effective immediately upon posting and you agree to the new posted Terms of Use by continuing your use of the Platform. You are responsible for staying informed of any changes.

Registration Information

For you to complete the sign-up process in our site, you must provide your full legal name, current address, a valid email address, member name and any other information needed in order to complete the signup process. You represent and warrant that if you are registering for the Services as an individual, you are at least 18 years old or older, that you are fully capable and competent to enter into and to comply with these Terms and if you are registering for the Services for and on behalf on an entity, that you are authorized to enter into and bind the entity to these Terms.

We reserve the right, at our sole discretion, to refuse to offer the Services to any person or entity and to change our eligibility criteria at any time. You may not create or use any account with us for any person or entity other than yourself except if you are authorized to do so for and on behalf of such person or entity. You must not transmit any worms or viruses or any code of a destructive nature. Any information provided by you or gathered by the site or third parties during any visit to the site shall be subject to the terms of the Company’s Privacy Policy.

You are entirely responsible for maintaining the confidentiality of your password and your account. And you are entirely responsible for all activity made by you or anyone that uses your account. You agree to safeguard your password from access by others. If you believe that your account has been compromised, you must immediately contact us by our contact support e-mail. You agree to indemnify and hold harmless the Company for losses incurred by the Company or another party due to someone else using your account as a result of your failure to use reasonable care to safeguard your password.

The Company has the right to terminate your account and access to the Websites for any reason, including, without limitation, if the Company, in its sole discretion, considers your use to be unacceptable, or in the event of any breach by you of the Terms of Use. The Company may, but shall be under no obligation to, provide you a warning prior to termination of your use of the Platform.

Term

This Agreement will remain in full force and effect while you use the Platform. You may terminate your membership at any time for any reason by emailing to the Company’s e-mail . Even after your membership is terminated, certain sections of this Agreement will remain in effect.

Intellectual Property Rights

You hereby acknowledge that all rights, titles and interests, including but not limited to rights covered by the Intellectual Property Rights, in and to the Platform, and that You will not acquire any right, title, or interest in or to the site except as expressly set forth in this Agreement. You will not modify, adapt, translate, prepare derivative works from, decompile, reverse engineer, disassemble or otherwise attempt to derive source code from any of our services, software, or documentation, or create or attempt to create a substitute or similar service or product through use of or access to the Program or proprietary information related thereto.

Confidentiality

You agree not to disclose information you obtain from us and or from our clients, advertisers, suppliers and forum members. All information submitted to by an end-user customer pursuant to a Program is proprietary information of the Company. Such customer information is confidential and may not be disclosed. Publisher agrees not to reproduce, disseminate, sell, distribute or commercially exploit any such proprietary information in any manner.

Waiver

The omission of the Company to insist upon strict performance of any of the terms, conditions and covenants hereof shall not be deemed a relinquishment or waiver of any rights or remedy that the we may have, nor shall it be construed as a waiver of any subsequent breach of the terms, conditions or covenants hereof, which terms, conditions and covenants shall continue to be in full force and effect.

Severability of Terms

In the event that any provision of these Terms and Conditions is found invalid or unenforceable pursuant to any judicial decree or decision, such provision shall be deemed to apply only to the maximum extent permitted by law, and the remainder of these Terms and Conditions shall remain valid and enforceable according to its terms.

Entire Agreement

This Agreement shall be governed by and construed in accordance with the substantive laws of Malaysia, without any reference to conflict-of-laws principles. The Agreement describes and encompasses the entire agreement between us and you, and supersedes all prior or contemporaneous agreements, representations, warranties and understandings with respect to the Platform, the contents and materials provided by or through the Platform, and the subject matter of this Agreement.

Choice of Law; Jurisdiction; Forum

Any controversy, claim or dispute arising out of or relating to these Terms of Use and/or other Terms and Conditions or the breach, termination or invalidity thereof shall be referred to and settled by arbitration in accordance with the Arbitration Rules of the Asian International Arbitration Centre (“AIAC”) held in Kuala Lumpur, Malaysia. The arbitral tribunal shall consists of a sole arbitrator who is legally trained and who has experience in the information technology field in Malaysia and is independent of either party. The place of arbitration shall be Malaysia. Any award by the arbitration tribunal shall be final and binding upon the parties.

Notwithstanding the foregoing, the Company reserves the right to pursue the protection of intellectual property rights and confidential information through injunctive or other equitable relief through the courts.

Non Exclusive License

The Company hereby grants you a nonexclusive, non-transferable, limited right to access, use and display the Platform and the materials provided hereon, provided that you comply fully with these Terms and Conditions of Use. Access to and use of portions of the Platform are limited to persons that become subscribers to or members of the Site. You agree not to reproduce, copy, modify, adapt, translate, publish, display, communicate, transmit, broadcast, distribute, sell, trade, exploit or use for any commercial or other purposes, any portion of, or any access to:

  • a) any Service;
  • b) the Site or App;
  • c) any materials, information, news, advertisements, listings, pricing, data, input, text, songs, audio, video, pictures, graphics, software, blogs, forums, message boards, broadcasts, comments, suggestions, ideas and other content, that is made available on or via the Site, App or Services (collectively, “Content”), except, to the extent permitted, with the prior written consent of the Company or unless expressly permitted in these Terms of Use.

You agree not to interrupt, or attempt to interrupt, the operation of the Site and App in any way. You may not advertise or solicit on the Site without our express written permission.

Warranties

The Site and the Content and the App are provided on an “as is” basis. To the fullest extent permitted by law, the Company, its parent (the the Company entities), and each of their agents, representatives and service providers, disclaim all warranties, either expressed or implied, statutory or otherwise, including but not limited to the implied warranties of merchantibility, non-infringement of third parties rights, and fitness for particular purpose. Applicable law may not allow the exclusion of implied warranties, so the above exclusion may not apply to you.

The Company, Entities, their agents, representatives and service providers cannot and do not guarantee or warrant that:

  • a) the Platform will be reliable, accurate, complete, or updated on a timely basis;
  • b) the Platform will be free of human and machine errors, omissions, delays, interruptions or losses, including loss of data;
  • c) any files available for downloading from the Platform will be free of infection by viruses, worms, Trojan horses, or other codes that manifest contaminating or destructive properties;
  • d) any Content you post on the Platform will remain on the Platform; or
  • e) the functions or services performed on the Platform will be uninterrupted or error-free or that defects in the Platform will be corrected.
Limitation of Liability

The Company entities, their agents, representatives, and service providers shall not be liable for any indirect, special, incidental, consequential, or exemplary damages arising from your use of the Site and App or for any other claim related in any way to your use of the Site and App. These exclusions for indirect, special, consequential, and exemplary damages include, without limitation, damages for lost profits, lost data, loss of goodwill, work stoppage, work stoppage, computer failure, or malfunction, or any other commercial damages or losses, even if the Company entities, their agents, representatives, and service providers have been advised of the possibility thereof and regardless of the legal or equitable theory upon which the claim is based. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, the Company entities, their agents, representatives and service providers’ liability shall be limited to the extent permitted by law.

You agree that the Company merely acts as the service provider between you and the Merchants involved and listed within the Services and that any defects of the Services or any matter deemed to be of unsatisfactory in nature shall be a matter between yourselves and the Participating Merchants and that the Company shall not be made liable for any such defects that may occur from the order and delivery.The Company is a technology company that does not provide or engage in transportation or delivery services and the Company is not a transportation or delivery services provider. The software and the application are intended to be used for facilitating the service providers in offering their services to you. The company is not responsible or liable for acts and/or omissions in the course of any services that has been provided to you, and for any illegal action committed to you. At all times, the service providers via delivery and transporting services are not the agent, employee or staff of the Company, and the services provided by them shall not, in any way, be deemed as services of the Company.

Personal Data Protection

You agree and consent to the Company using and processing your Personal Data for the Purposes and in the manner as identified hereunder.

For the purposes of this Agreement, “Personal Data” means information about you, from which you are identifiable, including but not limited to your name, identification card number, birth certificate number, passport number, nationality, address, telephone number, credit or debit card details, race, gender, date of birth, email address, any information about you which you have provided to the Company in registration forms, application forms or any other similar forms and/or any information about you that has been or may be collected, stored, used and processed by the Company from time to time and includes sensitive personal data such as data relating to health, religious or other similar beliefs.

The provision of your Personal Data is voluntary. However, if you do not provide the Company your Personal Data, your request for the Application may be incomplete and the Company will not be able to process your Personal Data for the Purposes outlined below and it may affect entry into the Platform.

The Company may use and process your Personal Data for business and activities of the Company which shall include, without limitation the following (the “Purpose”):

  • a) To perform the Company’s obligations in respect of any contract entered with you;
  • b) To provide you with any services pursuant to the Terms and Conditions. herein;
  • c) To process your participation in any events, promotions, activities, focus groups, research studies, contests, promotions, polls, surveys or any productions and to communicate with you regarding your attendance thereto;
  • d) Process, manage or verify your application for the Service pursuant to the Terms and Conditions herein;
  • e) To validate and/or process payments pursuant to the Terms and Conditions herein;
  • f) To develop, enhance and provide what is required pursuant to the Terms and Conditions herein to meet your needs;
  • g) To process any refunds, rebates and or charges pursuant to the Terms and Conditions herein;
  • h) To facilitate or enable any checks as may be required pursuant to the Terms of Use herein;
  • i) To respond to questions, comments and feedback from you;
  • j) To communicate with you for any of the purposes listed herein;
  • k) For internal administrative purposes, such as auditing, data analysis, database records;
  • l) For purposes of detection, prevention and prosecution of crime;
  • m) For the Company to comply with its obligations under law;
  • n) To send you alerts, newsletters, updates, mailers, promotional materials, special privileges, festive greetings from the Company, its partners, advertisers and or sponsors;
  • o) To notify and invite you to events or activities organised by the Company, its partners, advertisers, and or sponsors; and/or To share your Personal Data within the Company’s group of companies comprising the subsidiaries, associate companies and or jointly controlled entities of the holding company of the group (the “Group”) and with the Company’s and Group’s agents, third party providers, developers, advertisers, partners, event companies or sponsors who may communicate with you for any reasons whatsoever.

If you do not consent to the Company processing your Personal Data for any of the Purposes, please notify the Company using the support contact details as provided in the Application.

If any of the Personal Data that you have provided to us changes, for example, if you change your e- mail address, telephone number, payment details or if you wish to cancel your account, please update your details by sending your request to the support contact details as provided in the Application.

The Company will, to the best of its abilities, effect such changes as requested within fourteen (14) working days of receipt of such notice of change.

By submitting your information to the Company, you consent to the use of that information as set out in the Terms and Conditions.

Third Party Links/Hyperlinks

You agree that the Company does not assume responsibility for any products, content, services, websites, advertisements, offers, or information that is provided by third parties and made available through the Services. If you purchase, use, or access any such products, content, services, advertisements, offers, or information through the Services, you agree that you do so at your own risk and that the Company will have no liability based on such purchase, use, or access.

Payment and Prices

All prices listed on the website of the products and services is the price of listing at that given time. Our company reserves the rights to change and amend these price lists. All payment are in Malaysian Ringgit (MYR).

Prices and list of pricing will be listed in the website when your order is placed. We accept online payment ie. Credit card and Bank Cards.

Delivery Time

Our delivery time stated is by approximation only and may vary. We will, at our capability deliver the orders to the designated address.

Correct and accurate address must be given when placing orders. The Company will not be responsible or bear any cost if address given is incorrect or inaccurate. The Companywill not be responsible for late delivery due to the incorrect information/address or instructions provided by your end.

Tracking

The Company shall provide a tracking system which can be accessed by you to track your orders for all Services provided by the Company.

Collection of Points

The Company may, at it’s sole discretion, award you Points which can be redeemed for Rewards in accordance with any prevailing validity periods, tiered Rewards structures and Rewards offerings from time to time.

All redemptions of Rewards shall be subject to your full compliance with the Program Terms.

Your redemption of a Reward may be subject to additional terms and conditions from us and/or the relevant Partner, and you agree to comply with such additional terms and conditions in your redemption and ultilization of the Reward.

Unless otherwise stated, Rewards are not redeemable for cash nor are they exchangeable for other Rewards under any circumstances. They cannot be resold, exchanged or transferred for value under any circumstances. Rewards shall not be regarded, construed, or used as valuable or exchangeable instruments under any circumstances.

Points that you have successfully redeemed for a Reward cannot be exchangeable for another Reward under any circumstances. No requests for exchange of Rewards will be entertained.

The Company may at it’s sole and absolute discretion reject your request to redeem Points for any reason whatsoever, including without limitation, where there are insufficient Points to redeem for the particular Reward, or where the Reward is no longer made available or out-of-stock by the relevant Partner, or where the Points you wish to use for redemption of Rewards have been issued to you in error.

The Company may, at it’s sole discretion, amend the rate and/or calculation basis of Points to be awarded for each selected transaction, validity periods, tiered Rewards structures, Rewards offerings and/or redemption bases for Rewards, as may be promulgated by the Company(whether via the Site or the App) from time to time. In connection with your participation under the Program, you agree that we shall not be required at any time to provide any explanation pertaining to the calculation methods (for crediting the Points) or other matters relating to the Points and/or Rewards for any reason whatsoever.

Further details of the Points Program may be viewed in the Company’s website which shall be deemed incorporated into the Program Terms. You hereby acknowledge and agree that the Company has the sole discretion to vary, modify or amend the Points Program from time to time.

SERVICES PROVIDED BY THE COMPANY

Food

The Company offers the service of selecting and purchasing meals, food items, beverages, and other related products (“Meals”) from independent food and beverage outlets (our “Merchants”) through the Platforrm. You may choose to have Meals delivered by deliverers sourced by the Company (the “Deliverers”). Some Merchants may also offer their own delivery services (“Partner Delivery”).

The Meals are provided directly by the Merchant to you. We market Meals, conclude orders, and generally, source for Deliverers on behalf of our Participating Merchants.

Any transaction between you and the service from the Merchant is between you and the Merchant. The Company will not take responsibility from any damaged goods or foods from the restaurant or outlet that you have selected.

It is your sole responsibility in ensuring that the food ordered is suitable to your diet and that you are to check prior to ordering on whether the food ordered caters to your diet. The Company shall not be liable for any health issues that may arise due to the unsuitability of the food ordered.

Any orders that you have placed are subjected to delivery capability, product availability and acceptance by the necessary restaurant and us. When you have placed your order online, we will notify you with an email or other forms of notification subject to our company’s policy. This confirmation will be produced immediately and you must inform us immediately if information is incorrect. Once we received order confirmation, we will check the availability of the particular product and our company’s delivery capability.

There shall be no option for cancellation once an order has been made and any request for a refund shall not be entertained. Please ensure of your order(s) before agreeing to purchase the food from the Platform.

General Produce/Goods/Groceries

The Company also provides you with retailer virtual storefronts from which you can select goods for picking, packing by the listed Stores as below to your location or, if available, for you to pick up in-store.

When you use the Services, you authorize the purchase and delivery of those products from the outlets you select. the Company will obtain a credit card/debit card authorization for your credit card/debit card on file with us to cover the cost of the goods you have purchased from the outlets and any separate delivery fees, and your card will be charged for the Products purchased by you and any applicable fees.

As for Orders, all orders made by you shall be deemed to be an offer made by you to purchase the selected product(s) and quantities set out in your order upon these Terms of Use. All orders shall be subject to acceptance by the Company. Processing of payment for an order shall not in itself constitute acceptance of the order by the Company provided that where an order for any product(s) is rejected or cancelled by the Company any payment made for such order shall be reversed or refunded by the Company. All orders made by you are subject to stock availability. The Company reserves the right to cancel, amend, reject or refund the order in whole or in part, at any time and without liability or compensation, where any product is out of stock, damaged or spoilt, or unavailable for any other reason. The Company reserves the right to limit your order or the quantity of a particular product you may order.

The Goods delivered are for your own use and not for resale. You warrant that you are not acting as an agent for a third party. Unless there is an official agreement between you and the Company, our Services as displayed on the Platform should be used for non-commercial and domestic use only. We reserve the right to refuse and/or cancel Order from businesses or that we consider are for commercial or other non-domestic purposes.

You must be at least twenty-one (21) years old when placing an Order for the restricted items listed below:

  • (a) Alcoholic Beverage (strictly applicable for Non-Muslim only); and/or
  • (b) Cigarette;

and we reserve our rights to request you to present valid identity card for verification purpose upon placing and Order and/or Delivery of the aforesaid items. We shall at our sole discretion decide not to hand over the items to you if you fail to provide your identity card upon our request. You are entitled to pay for the items despite the items not delivered to you.

On Product Information, Pricing and Payment, the Company endeavours to provide you with accurate and up-to-date pricing, product and promotional information. However, pricing or typographical errors may occur from time to time and we do not guarantee that the pricing, images, product description, or other product or promotional information provided will be accurate, reliable, current, error-free, updated, or complete. You agree that the Company shall not be liable for any errors in the pricing and product or promotional information listed on our Site, App or through our Services. The price to be paid by you shall be based on our prevailing selling price at the time we receive your order, which may or may not be correctly reflected on the Site, App or through our Services. If a product offered by the Company itself is not as described, your sole remedy is to return it in unused condition.

If the actual price of any item ordered by you is higher than that reflected on the Site, App or through our Services, the Company will inform you and you will be given an option to confirm or cancel your purchase of such item based on the correct price. By confirming your purchase, you authorise the Company to charge the additional amounts to you. There shall be no option of cancellation by yourselves after an order has been made. Please ensure of your order(s) before making the purchase. The final price will be the price on the day the goods are picked for collection / delivery.

Where the actual price of any product is dependent on its weight (“Weighed Item”), we will provide an estimate of the price based on indicated weight and our current prevailing rates at the time of checkout. The actual weight and related price of the Weighed Item will be made known to you at the time of delivery. All product prices are shown in Malaysia Ringgit (MYR) and are inclusive of Sales and Services Tax. Prices of products may change from time to time and any promotional discounts or offers may also be withdrawn at any time without notice. In the event of any shortfall in payment, we reserve the right to charge you for the additional amounts.

On Payment for all orders shall be made in Malaysia Ringgit (MYR), we have sole discretion to vary or limit the modes of payment for the orders from time to time and the modes are, but not limited to, credit or debit card, cash and internet banking. The Company is unable to accept paper cheques, food stamps, or third-party coupons.

On delivery of General Produce/Goods, the Company will only deliver your order to the front door at the stated delivery address. In an event where the Company has been notified to leave your order on your doorstep, the Company shall not be liable for any consequential, indirect or special damages or loss of whatever descriptions. If there are any changes in the delivery address/contact details made between submission of order and delivery date, customers are to update the Company at least an hour prior to delivery. No amendment to an order is allowed once order is processed. To add items, kindly create a second order prior to delivery and inform us via email here. All amendments if agreed to surcharge or cancellation of deliveries must be confirmed via a reply through email. The delivery periods selectable are 1-hour or 2-hour timeframes. There is a limited slots available in each delivery period. We shall not guarantee that you will be able to choose the delivery period you desire. Such inaccessibility of delivery periods will be indicated by the Platform. The Delivery period shall be agreed upon your placement of Order. The Delivery time is based on the Opening Hours of the Premises by the Participating Merchants.

The deliverer will only wait for ten (10) minutes once they arrive at your selected delivery address. If you are unable to collect your Goods and/or refuse/delay/fail to respond to our communications regarding Goods collection within this time-frame, the Order will be classified as a ‘failed delivery’ and the deliverer will return to the Premises with all the items. Service fee and delivery charges are still applicable and chargeable.

We will endeavour to deliver the products within the specified timeframes. However, these delivery timeframes are estimates only, and may be affected by a number of factors, including traffic conditions, weather and equipment failure. The timing, availability and wait-time of your order is also determined by amongst other things, the number of orders and the circumstances being faced by the Participating Merchants at that time. All risk in the Products shall pass to you upon acceptance of delivery of the Goods.

Upon delivery of the Goods, if the deliverer has doubt over the age of the recipient of the products, he is entitled to request the recipient to produce identity card to prove his age. If the recipient is found to be below eighteen (18) years old or twenty one (21) years old (for age-restricted item) or failed to produce identity card, the deliverer shall not hand over the Products to the recipient and to return the Goods to the Participating Merchant.

If you have chosen to pay by cash on delivery and the deliverer does not provide sufficient change upon finalization of your Order or if there are discrepancies in your Total Bill (i.e. you paid for an item that you did not receive), you may report the incident to us by reaching out to our customer service department. We will review your claim and at our sole discretion may choose to provide you with a voucher code worth the total sum owed to you. We will not send the deliverer or any other representative to your delivery address to provide you with cash.

You are advised to check, inspect and examine your items upon delivery. The deliverer will assist you in this process. You are entitled to reject items that you deem unacceptable by giving reason to the deliverer. The Company reserve the rights to approve or disapprove your request and our decision is final. The total price of all such rejected items will be deducted from your Total Bill upon approval from the Company’s management, net of discount.

We allow you to reject the following category of Goods within the specific time:

  • a) Perishable Products and Semi Perishable Products (example fish, vegetables, dairy products, fruits, bread, onion, potato, pies, cake etc.) – at the time of delivery;
  • b) Non Perishable Products (example canned products, dry goods, toilet paper, detergent, household products etc) – at the time of delivery OR within three (3) days from the delivery date of the Products.

If you are dissatisfied with the Products delivered or are unable to receive the items you ordered, we will not proceed with a redelivery of your desired items or aid you in exchanging your items free of charge. In such cases, you may proceed with making a separate order that includes your desired items. The Company is not liable for any Products of unacceptable quality and it is the sole liability and responsibility of the Participating Merchants wherefore their Products are found to be of unacceptable quality. Any recourse regarding the quality of the Products shall be made against the Participating Merchants.

10.3 Express Services

The express service is also provided by the Company and is a service to courier, send, deliver Items to locations as within the area specified within the Company. All items are allowed to be delivered save for these items:

  • a) explosive inflammable toxic corrosive and other dangerous items;
  • b) firearms parts of firearms (including imitation firearms and parts thereof) and ammunition, flares and like items;
  • c) living creatures of all descriptions;
  • d) controlled waste;
  • e) any forms of drugs;
  • f) offensive or noisome items and items capable of contaminating others by smell or otherwise unless securely packed in airtight containers;
  • g) all other items the possession or carriage by road of which is prohibited by law.

Delivery of any item in its original form which are deemed important, essential or fundamental such as original and/or official documents of MyKad, passports, birth/marriage certificates, cheque books, road tax and/or certificates are strictly not encouraged.

You are accountable and responsible for all of your Items posted via the Company in all respects (including the packing, declaration, condition and content thereof) including but not limited to:

  • (a) fragile or breakable Items – you are responsible for the posting of any fragile, flimsy, breakable or delicate Items such as glass, porcelain, ceramic or the like;
  • (b) perishable and/or food Items – you are responsible for the posting of any perishable Items or the like; or
  • (c) other Items that can bring harm/damage to other Items.

Under no circumstances shall the Company accept any responsibility in connection with such item including if any of such item is broken, dented, impaired, spoiled, scratched, damaged, destroyed or becomes contaminated or corrupted in part or in whole.

You shall at all times cause and ensure that the posting of your item will not directly or indirectly cause the Company to suffer or incur any losses or damage.

You confirm and undertake that you will at your cost:

  • a) ensure that all Items posted via the Company are not unlawful under any applicable laws or regulation;
  • b) refrain from using the Company for any unlawful purposes;
  • c) ensure that all Items posted via the Company will not cause any form of harm or danger to the Company or any third party in any way regardless of shape or form.

You are responsible for ensuring the Item posted is properly packed and labeled on every surface and wrapped or packaged perfectly, safely, and meets the safety features to ensure content is protected during normal operations during processing. Under no circumstances shall the Company accept any form of liability for any damage or loss resulting from improper packing and/or packaging.

Declaration of content and actual value of content of the Item for posting must be completed with the correct details. Under no circumstances shall the Company accept any form of liability for any damage or loss which you may suffer or incur as a result of false, illegible, incomplete, improper or incorrect declaration.

the Company will ensure the delivery of the item is carried out in accordance with the prescribed delivery standards if the item is:

  • a) not unlawful or prohibited;
  • b) correctly declared,
  • c) accompanied by the correct and complete documentation;
  • d) properly packed and labeled in accordance with the prescribed guidelines by the Company; and
  • e) contains the complete and correct recipient address in clear and legible form;

provided all of the Company’s charges in connection with such delivery has been fully settled by you. Delivery will be effected during the business hours and Business Days of the Company only.

Delivery of the item will be deemed completed once it is delivered to the recipient address stated on the delivery package (“Address”). An item shall be deemed to have been “delivered” once the same is accepted by the recipient or its representative or where no acceptance has taken place, upon the Company’s placement of a written collection notice at or near the Address. the Company accepts no responsibility in connection with any loss and/or damage to the Item once it has been delivered to the Address.

The Company makes no representation, warranty, or guarantee as to the reliability, timeliness, quality, suitability, availability, accuracy or completeness of the service, the application, and/or the software. the Company does not represent or warrant that (a) the use of the service, the application and/or the software will be secure, timely, uninterrupted or error-free or operate in combination with any other hardware, software, system or data, (b) the service will meet your requirements or expectations, (c) any stored data will be accurate or reliable, (d) the quality of any products, services, information, or other materials purchased or obtained by you through the application will meet your requirements or expectations, (e) errors or defects in the application and/or the software will be corrected, or (f) the application or the server(s) that make the application available are free of viruses or other harmful components, or (g) the application and/or the software tracks you or the vehicle used by the third party transportation and/or delivery services provider. the service is provided to you strictly on an “as is” basis. All conditions, representations and warranties, whether express, implied, statutory or otherwise, including, without limitation, any implied warranty of merchantability, fitness for a particular purpose, or non-infringement of third party rights, are hereby excluded and disclaimed to the highest and maximum extent.

The Company makes no representation, warranty, or guarantee as to the reliability, safety, timeliness, quality, suitability or availability of any services, including but not limited to the third party transportation, delivery or other services and products obtained by or from third parties through the use of the service, the application and/or the software. you acknowledge and agree that the entire risk arising out of your use of the service, and any third party services, including but not limited to the third party transportation, delivery or other services and products remains solely and absolutely with you and you shall have no recourse whatsoever to the Company.

The Company will not be a party to disputes, negotiations of disputes between you and such third party providers including third party transportation and/or delivery services providers, merchants, advertisers and/or sponsors. The company cannot and will not play any role in managing payments between you and the third party providers, including third party transportation and/or delivery services providers, merchants, advertisers and/or sponsors. responsibility for the decisions you make regarding services and products offered via the service, the software, and/or the application rests solely with and on you. You expressly waive and release the Company from any and all liability, claims, causes of action, or damages arising from your use of the service, the software and/or the application, or in any way related to the third parties including third party transportation providers, and/or delivery service providers, merchants, advertisers and/or sponsors introduced to you by the service, the software, and/or the application.

The quality of the third party transportation services scheduled through the use of the service is entirely the responsibility of the third party transportation provider who ultimately provides such transportation services to you. You understand, therefore, that by using the service, you may be exposed to transportation that is potentially dangerous, offensive, harmful to minors, unsafe or otherwise objectionable, and that you use the service at your own risk.

The Company shall not be liable for any injury to your person or loss of life or property or delay of your journey for any reason which may include but not limited to an act of God including but not limited to natural disasters, typhoons or flood or any that constitute force majeure.

The Company provides no warranty, assurance, or promise that its technology, applications, or customer service will work as intended on your phone, computer, tablet or other devices. The company does not warrant or guarantee the availability, reliability, timeliness, accuracy, or quality of the delivery services, application or the third party transportation providers.